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Category: Virtual address

Mail Forwarding Terms and Conditions

Download PDF Version

Subject to the customer (“the customer”) observing the Terms and Conditions set out below, we (“the company”) agree to provide the mailbox service (“the mailbox service”) as ordered and described in the welcome email, to the customer for the term (“term”) purchased as specified in the welcome email, at the premises (“premises”) specified in the welcome email, upon receipt of payment (“the payment”)
.
“Customer” refers to the person, firm, organisation or corporate body purchasing the mailbox service from the company.
.
“company” or “we” or “us” or “City Mailing Address” refers to The Mailbox Centre Piccadilly Limited who’s registered office is located at Piccadilly Business Centre, Aldow Enterprise Park, Manchester, M12 6AE and who’s company registration number is 12625710 an authorised franchise of The Mailbox Centre Limited
.
“service” or “mailbox service” or “Mail Forwarding Service” refers to the virtual mailing address services purchased from the company as advertised and described on the website www.citymailingaddress.com and described in the welcome email.
.
“term” or “Period” means the period during which the company will provide its service or services to the customer which will automatically renew for an equal amount of time unless cancelled in accordance with the provisions set out below
.
“premises” means the physical location either owned, leased to, licensed to or operated by the company from which services will be provided to the customer.
.
“agreement” refers to the welcome email and/or letter provided to the customer by the company confirming which services are to be provided subject the terms and conditions set out below.
.
“deposit” refers to an amount of money held by the company on behalf of the customer which is used to pay the cost of forwarding items of mail to the customer
.
“carrier” refers to a third-party company who delivers items of mail received at the premises to the customers chosen address for example Royal Mail, FedEx, TNT, DHL, UPS, DPD, Parcel Force
.

The company agrees to provide the mail forwarding service to the customer as described in the welcome email which shall consist of;
.
1. The company will provide to the customer a real street address as confirmed in the welcome email to which the customer may have their mail delivered to during the period of this agreement subject to the provisions below.
  .
2. The company will receive on behalf of the customer pre-paid mail addressed to the customer at the premises and act as a booking / forwarding agent to forward items received on behalf of the customer to an alternative address specified by the customer using a forwarding method specified by the customer at a frequency also specified by the customer.
  .
3. The company when arranging the forwarding of mail on behalf of the customer will use funds deposited by the customer into a customer manged mail deposit account. The amount deducted from the customers deposit account will be equal to the cost of forwarding plus any applicable handling and packaging charges as specified in the company’s rates schedule. Any and all additional fees associated with the forwarding will be the sole responsibility of the customer including but not limited to, customs fees, clearance fees, special handling or return to sender fees. The customer understands that where there are insufficient funds within the customers mail deposit the company will not forward the item until the customer deposits sufficient funds.
  .
  1. The customer understands that where there are insufficient funds to facilitate the forwarding of mail the company will inform the customer via email the customer accepts that any applicable storage charges as specified in the company rates schedule shall continue to accrue until such time that sufficient funds are deposited.
    .
  2. Where repeated emails have been sent by the company informing the customer there is insufficient funds and a deposit is still not made the company may use payment details as described in clause 2 below to make a deposit on the customers behalf.
    .
4. The customer grants the company, its employees and agents’ permission to accept items of mail on its behalf including items requiring a signature such as recorded delivery, special delivery or courier deliveries. If the customer later refuses to accept delivery of these items, the customer shall be solely responsible for any costs or fees incurred in returning these items to the sender.
  .
5. The company may at its sole discretion agree to accept deliveries requiring payment on receipt, this is subject to the customer making prior arrangements and prepayment of any applicable fees and charges to the company’s
  .
6. The company agrees to accept reasonably sized parcels and packages subject to any applicable additional fee as specified in the companies published rates schedule.
  .
Payment for the service is due in full in advance. Where the customer makes payment via credit/debit card details or direct debit details the customer in the absence of a cancelation request in accordance with the provisions of this agreement authorises the company to automatically charge any and all fees payable to this payment method.

Where a payment due to the company has not been made on or before the due date, the company will send automated reminder emails to the email address provided by the customer, where payment has still not been made the company may restrict the service provided to the customer by preventing mail being forwarded or collected until such time that payment is made
.
1. Where payment is still not forthcoming the company may terminate this agreement with immediate effect. In order to reinstate the service after this point the customer must submit a new order online and pay a £10.00 +VAT setup charge.
  .
The customer further understands that it is their sole responsibility to cancel the service in accordance with the provisions of clause 3 when no longer required. Where no cancellation request has been received in accordance with clause 3 below the service will automatically renew for an equal term charged against any saved payment details described in clause 2
.

The customer may terminate this agreement at any time by giving no less than 7 days’ notice in writing (by email is acceptable). The customer understands and accepts that no refund will be given for early term
The company may at its absolute discretion refuse to accept delivery of any item for any reason including but not limited to;
.
1. In the company’s considered opinion accepting such delivery would constitute a breach of clause 7 below.
  .
2. In the company’s considered opinion, the customer is using the mailbox service to receive unreasonably large items or an unreasonably large volume of items.
  .
3. In the company’s considered opinion, the customer is using the mailbox service for the receipt and or storage of high value items.
  .
4. The customer has failed to make any payment due to the company whether under this or any other agreement.
  .
If the customer breaches any of the terms and conditions of this agreement the company may contact the customer and give them opportunity to remedy the breach. Where the customer fails to remedy the breach or in the company’s opinion the breach is of a serious nature the company may terminate the mailbox service forthwith. Upon termination of the mailbox service the customer hereby authorises the company to either retain or destroy any of mail received on behalf of the customer or return them sender or forward them to the customers last known address at the customers own risk and expense. In these circumstances the customer understands that no refund will be payable.
.
Where any payments or sums are outstanding to the company, the company shall have lien over all uncollected items until such time as payments are made in full.
.
The customer undertakes
.
1. Not to use the mailbox service for any purpose which in the company’s considered opinion is deemed to be illegal, anti-social or immoral. The customer acknowledges the company may report such use of our services to the relevant authorities.
  .
2. Not to send or permit to be sent or delivered to the premises any illegal, defamatory, obscene, dangerous or perishable goods or any bulky objects or materials.
  .
3. Not to use the service provided by the company in conjunction with any political movement or group without the company’s prior written consent.
  .
4. Not to use the service provided by the company in conjunction with any activities which may negatively affect the company, its premises or other customer
  .
The customer understands that a breach of clause 7 above may result in the company contacting them customer giving opportunity to remedy the breach. Where no such remedy is made or where the breach is in the company’s opinion of a serious nature the company may suspend the mailbox service. Where a service is suspended due to a breach of clause 8 above not refund shall be given.
.
Should the premises become unavailable for any reason including but not limited to closure, fire, flood, natural disaster the company will offer the customer the option of transferring to an alternative premise. The customer may refuse this offer in which case the service will end, and the customer shall be entitled to a refund of any unused portion of the service.
.
Upon expiry or termination of this agreement the company will store items already received on behalf of the customer for 14 clear days during which time a storage charge of £1.00 per item, per day will be payable. The customer agrees to collect said items and pay any applicable storage charges within the 14-day time frame. The customer agrees that any item not collected within this time frame will be disposed of as the company sees fit.
.
1. It is further understood that upon expiry or termination of this agreement the customer is solely responsible for ensuring any and all use of the address ceases including but not limited removing the address from all printed media, stationary etc removing the address from online registers, directories, advertisements, web pages etc. Where the company observes the address still in use 14 days or more after expiry the customer shall pay to the company a fee equal to 12 months service.
  .
The customer will indemnify the company against any expenses, liabilities, claims or proceedings incurred as a result of the customer use of the mailbox service.
.
The customer understands the service provided by the company shall not be used for the delivery or storage of any items of value. The customer further understands the company has no way of knowing the value of an item received and the company’s liability in relation to loss of or damage to, any item received on the customers behalf is limited to £5.00 per claim and in aggregate shall not exceed the total amount paid by the customer for the current term.
.
The use of the mailbox service provided by the company strictly forbids the use of our address as the registered office of a limited company or the service address / official correspondence address of company officers unless the applicable service has been ordered and paid for separately. If the customer uses the address as the registered office the customer understands that the company may:
.
1. Issue an invoice for the applicable service at the full retail price which is subject to change but currently £29.99 for Registered Office and £29.99 for directors’ service address plus VAT which will become immediately payable (no discounts or special offer prices will apply).
  .
2. The customer understand accepts and authorises the company to Take steps to remove the address from companies’ house including but not limited to changing the registered office to an alternative address of the company’s choosing and/or or submitting companies house forms RP07 Dispute of Registered Office. Where the company undertakes such action an administration charge for £85.00 + VAT will become payable.
  .
Parcels, packages, oversized items and bulk deliveries received on behalf of the customer will be subject to any applicable handing and/or storage charges as specified in the company’s rates schedule. The customer understands that should the company be unable to forward such items due to insufficient funds within the customers mail deposit, storage charges shall continue to accrue until such time that enough funds are deposited to enable the forwarding.
.
Where the customer uses the mailbox service for the regular receipt of parcels or significant volumes of mail which exceeds the capacity of the customers mailbox, the company reserves the right to apply a mail handling charge.
.
The company shall not be liable for any direct, indirect or consequential losses including but not limited loss of profit, liabilities, costs, claims, demands or expenses arising for the customers use of the service.
The customer understands that when forwarding items on behalf of the customer, the company is acting as an agent for and on behalf of the customer. The company’s liability for loss, damage or delay of any item forwarded on behalf of the customer shall be strictly limited to the handling fee specified in the rates schedule.
.
The company shall not be responsible for any action or failure of third-party carriers. The company may on the request of the customer issue a claim against the third-party carrier in line with the carriers own policies and procedures for any loss, damage or delay. The amount of compensation (if any) offered to the customer shall be paid by the carrier to the customer. The customer understands and accepts that the company has no control over claims for compensation the decision to award or not award compensation is made exclusively by the carrier in question.
.
Where the company acting on behalf of the customer forwards an item which is subsequently returned for any reason including but not limited to address inaccessible, no one to accept delivery or incomplete address, it is understood that a refund to the customers mail deposit is dependent on the third party carrier making a refund first. It is further understood that should the carrier make a charge for returning the item, the amount charged shall be deducted from the customers mail deposit.
.
In order to activate the service, the company must be satisfied that the customers identity and current home address has been confirmed. The customer will be required to provide acceptable documents in order to confirm their full name and home address. The customer understands that the customer must not use the service until they have provided the required confirmation documents and received their welcome email / confirmation email.
.
It is the sole responsibility of the customer to ensure the information on their account is correct and up to date, this includes names, addresses, telephone numbers and email addresses.
.
The customer understands that the company may open and inspect the contents of any item delivered to the premises when in the companies considered opinion doing so is required to ensure the service is being used in strict compliance with these terms and conditions or where the item received is either addressed with no name or addressed to an unknown name.
.
The customer may cancel this agreement and receive a full refund providing a written request to cancel (via email is acceptable) is received within 14 days from the date of order. Where the customer requests to cancel within 14 days but has already made use of the service a prorated refund shall be given calculated from the date the request to cancel was received. Any free gifts or free services provided as part of any offer will also be cancelled, where this is not possible because the service or gift has already been used the advertised cost of this will be deducted from any refund.
.
This agreement is constituted in accordance with English law whose courts shall have exclusive jurisdiction of any dispute arising from this agreement.

Mail Forwarding Terms and Conditions

Download PDF Version

Subject to the customer (“the customer”) observing the Terms and Conditions set out below, we (“the company”) agree to provide the mailbox service (“the mailbox service”) as ordered and described in the welcome email, to the customer for the term (“term”) purchased as specified in the welcome email, at the premises (“premises”) specified in the welcome email, upon receipt of payment (“the payment”)
.
“Customer” refers to the person, firm, organisation or corporate body purchasing the mailbox service from the company.
.
“company” or “we” or “us” or “City Mailing Address” refers to The Mailbox Centre (Manchester) Limited who’s registered office is located at 83 Ducie Street, Manchester, M1 2JQ and who’s company registration number is 12373530 an authorised franchise of The Mailbox Centre Limited
.
“service” or “mailbox service” or “Mail Forwarding Service” refers to the virtual mailing address services purchased from the company as advertised and described on the website www.citymailingaddress.com and described in the welcome email.
.
“term” or “Period” means the period during which the company will provide its service or services to the customer which will automatically renew for an equal amount of time unless cancelled in accordance with the provisions set out below
.
“premises” means the physical location either owned, leased to, licensed to or operated by the company from which services will be provided to the customer.
.
“agreement” refers to the welcome email and/or letter provided to the customer by the company confirming which services are to be provided subject the terms and conditions set out below.
.
“deposit” refers to an amount of money held by the company on behalf of the customer which is used to pay the cost of forwarding items of mail to the customer
.
“carrier” refers to a third-party company who delivers items of mail received at the premises to the customers chosen address for example Royal Mail, FedEx, TNT, DHL, UPS, DPD, Parcel Force
.

The company agrees to provide the mail forwarding service to the customer as described in the welcome email which shall consist of;
.
1. The company will provide to the customer a real street address as confirmed in the welcome email to which the customer may have their mail delivered to during the period of this agreement subject to the provisions below.
  .
2. The company will receive on behalf of the customer pre-paid mail addressed to the customer at the premises and act as a booking / forwarding agent to forward items received on behalf of the customer to an alternative address specified by the customer using a forwarding method specified by the customer at a frequency also specified by the customer.
  .
3. The company when arranging the forwarding of mail on behalf of the customer will use funds deposited by the customer into a customer manged mail deposit account. The amount deducted from the customers deposit account will be equal to the cost of forwarding plus any applicable handling and packaging charges as specified in the company’s rates schedule. Any and all additional fees associated with the forwarding will be the sole responsibility of the customer including but not limited to, customs fees, clearance fees, special handling or return to sender fees. The customer understands that where there are insufficient funds within the customers mail deposit the company will not forward the item until the customer deposits sufficient funds.
  .
  1. The customer understands that where there are insufficient funds to facilitate the forwarding of mail the company will inform the customer via email the customer accepts that any applicable storage charges as specified in the company rates schedule shall continue to accrue until such time that sufficient funds are deposited.
    .
  2. Where repeated emails have been sent by the company informing the customer there is insufficient funds and a deposit is still not made the company may use payment details as described in clause 2 below to make a deposit on the customers behalf.
    .
4. The customer grants the company, its employees and agents’ permission to accept items of mail on its behalf including items requiring a signature such as recorded delivery, special delivery or courier deliveries. If the customer later refuses to accept delivery of these items, the customer shall be solely responsible for any costs or fees incurred in returning these items to the sender.
  .
5. The company may at its sole discretion agree to accept deliveries requiring payment on receipt, this is subject to the customer making prior arrangements and prepayment of any applicable fees and charges to the company’s
  .
6. The company agrees to accept reasonably sized parcels and packages subject to any applicable additional fee as specified in the companies published rates schedule.
  .
Payment for the service is due in full in advance. Where the customer makes payment via credit/debit card details or direct debit details the customer in the absence of a cancelation request in accordance with the provisions of this agreement authorises the company to automatically charge any and all fees payable to this payment method.

Where a payment due to the company has not been made on or before the due date, the company will send automated reminder emails to the email address provided by the customer, where payment has still not been made the company may restrict the service provided to the customer by preventing mail being forwarded or collected until such time that payment is made
.
1. Where payment is still not forthcoming the company may terminate this agreement with immediate effect. In order to reinstate the service after this point the customer must submit a new order online and pay a £10.00 +VAT setup charge.
  .
The customer further understands that it is their sole responsibility to cancel the service in accordance with the provisions of clause 3 when no longer required. Where no cancellation request has been received in accordance with clause 3 below the service will automatically renew for an equal term charged against any saved payment details described in clause 2
.

The customer may terminate this agreement at any time by giving no less than 7 days’ notice in writing (by email is acceptable). The customer understands and accepts that no refund will be given for early term
The company may at its absolute discretion refuse to accept delivery of any item for any reason including but not limited to;
.
1. In the company’s considered opinion accepting such delivery would constitute a breach of clause 7 below.
  .
2. In the company’s considered opinion, the customer is using the mailbox service to receive unreasonably large items or an unreasonably large volume of items.
  .
3. In the company’s considered opinion, the customer is using the mailbox service for the receipt and or storage of high value items.
  .
4. The customer has failed to make any payment due to the company whether under this or any other agreement.
  .
If the customer breaches any of the terms and conditions of this agreement the company may contact the customer and give them opportunity to remedy the breach. Where the customer fails to remedy the breach or in the company’s opinion the breach is of a serious nature the company may terminate the mailbox service forthwith. Upon termination of the mailbox service the customer hereby authorises the company to either retain or destroy any of mail received on behalf of the customer or return them sender or forward them to the customers last known address at the customers own risk and expense. In these circumstances the customer understands that no refund will be payable.
.
Where any payments or sums are outstanding to the company, the company shall have lien over all uncollected items until such time as payments are made in full.
.
The customer undertakes
.
1. Not to use the mailbox service for any purpose which in the company’s considered opinion is deemed to be illegal, anti-social or immoral. The customer acknowledges the company may report such use of our services to the relevant authorities.
  .
2. Not to send or permit to be sent or delivered to the premises any illegal, defamatory, obscene, dangerous or perishable goods or any bulky objects or materials.
  .
3. Not to use the service provided by the company in conjunction with any political movement or group without the company’s prior written consent.
  .
4. Not to use the service provided by the company in conjunction with any activities which may negatively affect the company, its premises or other customer
  .
The customer understands that a breach of clause 7 above may result in the company contacting them customer giving opportunity to remedy the breach. Where no such remedy is made or where the breach is in the company’s opinion of a serious nature the company may suspend the mailbox service. Where a service is suspended due to a breach of clause 7 above no refund shall be given.
.
Should the premises become unavailable for any reason including but not limited to closure, fire, flood, natural disaster the company will offer the customer the option of transferring to an alternative premise. The customer may refuse this offer in which case the service will end, and the customer shall be entitled to a refund of any unused portion of the service.
.
Upon expiry or termination of this agreement the company will store items already received on behalf of the customer for 14 clear days during which time a storage charge of £1.00 per item, per day will be payable. The customer agrees to collect said items and pay any applicable storage charges within the 14-day time frame. The customer agrees that any item not collected within this time frame will be disposed of as the company sees fit.
.
1. It is further understood that upon expiry or termination of this agreement the customer is solely responsible for ensuring any and all use of the address ceases including but not limited removing the address from all printed media, stationary etc removing the address from online registers, directories, advertisements, web pages etc. Where the company observes the address still in use 14 days or more after expiry the customer shall pay to the company a fee equal to 12 months service.
  .
The customer will indemnify the company against any expenses, liabilities, claims or proceedings incurred as a result of the customer use of the mailbox service.
.
The customer understands the service provided by the company shall not be used for the delivery or storage of any items of value. The customer further understands the company has no way of knowing the value of an item received and the company’s liability in relation to loss of or damage to, any item received on the customers behalf is limited to £5.00 per claim and in aggregate shall not exceed the total amount paid by the customer for the current term.
.
The use of the mailbox service provided by the company strictly forbids the use of our address as the registered office of a limited company or the service address / official correspondence address of company officers unless the applicable service has been ordered and paid for separately. If the customer uses the address as the registered office the customer understands that the company may:
.
1. Issue an invoice for the applicable service at the full retail price which is subject to change but currently £29.99 for Registered Office and £29.99 for directors’ service address plus VAT which will become immediately payable (no discounts or special offer prices will apply).
  .
2. Take steps to remove the address from companies’ house including but not limited to changing the registered office to an alternative address of the companys choosing or submitting companies house forms RP07 Dispute of Registered Office. Where the company undertakes such action an administration charge for £85.00 + VAT will become payable.
  .
Parcels, packages, oversized items and bulk deliveries received on behalf of the customer will be subject to any applicable handing and/or storage charges as specified in the company’s rates schedule. The customer understands that should the company be unable to forward such items due to insufficient funds within the customers mail deposit, storage charges shall continue to accrue until such time that enough funds are deposited to enable the forwarding.
.
Where the customer uses the mailbox service for the regular receipt of parcels or significant volumes of mail which exceeds the capacity of the customers mailbox, the company reserves the right to apply a mail handling charge.
.
The company shall not be liable for any direct, indirect or consequential losses including but not limited loss of profit, liabilities, costs, claims, demands or expenses arising for the customers use of the service.
The customer understands that when forwarding items on behalf of the customer, the company is acting as an agent for and on behalf of the customer. The company’s liability for loss, damage or delay of any item forwarded on behalf of the customer shall be strictly limited to the handling fee specified in the rates schedule.
.
The company shall not be responsible for any action or failure of third-party carriers. The company may on the request of the customer issue a claim against the third-party carrier in line with the carriers own policies and procedures for any loss, damage or delay. The amount of compensation (if any) offered to the customer shall be paid by the carrier to the customer. The customer understands and accepts that the company has no control over claims for compensation the decision to award or not award compensation is made exclusively by the carrier in question.
.
Where the company acting on behalf of the customer forwards an item which is subsequently returned for any reason including but not limited to address inaccessible, no one to accept delivery or incomplete address, it is understood that a refund to the customers mail deposit is dependent on the third party carrier making a refund first. It is further understood that should the carrier make a charge for returning the item, the amount charged shall be deducted from the customers mail deposit.
.
In order to activate the service, the company must be satisfied that the customers identity and current home address has been confirmed. The customer will be required to provide acceptable documents in order to confirm their full name and home address. The customer understands that the customer must not use the service until they have provided the required confirmation documents and received their welcome email / confirmation email.
.
It is the sole responsibility of the customer to ensure the information on their account is correct and up to date, this includes names, addresses, telephone numbers and email addresses.
.
The customer understands that the company may open and inspect the contents of any item delivered to the premises when in the companies considered opinion doing so is required to ensure the service is being used in strict compliance with these terms and conditions or where the item received is either addressed with no name or addressed to an unknown name.
.
The customer may cancel this agreement and receive a full refund providing a written request to cancel (via email is acceptable) is received within 14 days from the date of order. Where the customer requests to cancel within 14 days but has already made use of the service a prorated refund shall be given calculated from the date the request to cancel was received. Any free gifts or free services provided as part of any offer will also be cancelled, where this is not possible because the service or gift has already been used the advertised cost of this will be deducted from any refund.
.
This agreement is constituted in accordance with English law whose courts shall have exclusive jurisdiction of any dispute arising from this agreement.

Mail Forwarding Terms and Conditions

Subject to the customer (“the customer”) observing the Terms and Conditions set out below, we (“the company”) agree to provide the mailbox service (“the mailbox service”) as ordered and described in the welcome email, to the customer for the term (“term”) purchased as specified in the welcome email, at the premises (“premises”) specified in the welcome email, upon receipt of payment (“the payment”)
.
“Customer” refers to the person, firm, organisation or corporate body purchasing the mailbox service from the company.
.
“company” or “we” or “us” or “City Mailing Address” refers The Mailbox Centre MCR North Limited who’s company registration number is 13189290 and who’s registered office is located at Initial Business Centre, Wilson Business Park, Manchester, M40 8WN an independent franchise of The Mailbox Centre Limited who’s registered office is located at 20-22 Wenlock Road, London, N1 7GU and who’s company registration number is 12348544
.
“service” or “mailbox service” or “Mail Forwarding Service” refers to the virtual mailing address services purchased from the company as advertised and described on the website www.citymailingaddress.com and described in the welcome email.
.
“term” or “Period” means the period during which the company will provide its service or services to the customer which will automatically renew for an equal amount of time unless cancelled in accordance with the provisions set out below
.
“premises” means the physical location either owned, leased to, licensed to or operated by the company from which services will be provided to the customer.
.
“agreement” refers to the welcome email and/or letter provided to the customer by the company confirming which services are to be provided subject the terms and conditions set out below.
.
“deposit” refers to an amount of money held by the company on behalf of the customer which is used to pay the cost of forwarding items of mail to the customer
.
“carrier” refers to a third-party company who delivers items of mail received at the premises to the customers chosen address for example Royal Mail, FedEx, TNT, DHL, UPS, DPD, Parcel Force
.

The company agrees to provide the mail forwarding service to the customer as described in the welcome email which shall consist of;
.
1. The company will provide to the customer a real street address as confirmed in the welcome email to which the customer may have their mail delivered to during the period of this agreement subject to the provisions below.
  .
2. The company will receive on behalf of the customer pre-paid mail addressed to the customer at the premises and act as a booking / forwarding agent to forward items received on behalf of the customer to an alternative address specified by the customer using a forwarding method specified by the customer at a frequency also specified by the customer.
  .
3. The company when arranging the forwarding of mail on behalf of the customer will use funds deposited by the customer into a customer manged mail deposit account. The amount deducted from the customers deposit account will be equal to the cost of forwarding plus any applicable handling and packaging charges as specified in the company’s rates schedule. Any and all additional fees associated with the forwarding will be the sole responsibility of the customer including but not limited to, customs fees, clearance fees, special handling or return to sender fees. The customer understands that where there are insufficient funds within the customers mail deposit the company will not forward the item until the customer deposits sufficient funds.
  .
  1. The customer understands that where there are insufficient funds to facilitate the forwarding of mail the company will inform the customer via email the customer accepts that any applicable storage charges as specified in the company rates schedule shall continue to accrue until such time that sufficient funds are deposited.
    .
  2. Where repeated emails have been sent by the company informing the customer there is insufficient funds and a deposit is still not made the company may use payment details as described in clause 2 below to make a deposit on the customers behalf.
    .
4. The customer grants the company, its employees and agents’ permission to accept items of mail on its behalf including items requiring a signature such as recorded delivery, special delivery or courier deliveries. If the customer later refuses to accept delivery of these items, the customer shall be solely responsible for any costs or fees incurred in returning these items to the sender.
  .
5. The company may at its sole discretion agree to accept deliveries requiring payment on receipt, this is subject to the customer making prior arrangements and prepayment of any applicable fees and charges to the company’s
  .
6. The company agrees to accept reasonably sized parcels and packages subject to any applicable additional fee as specified in the companies published rates schedule.
  .
Payment for the service is due in full in advance. Where the customer makes payment via credit/debit card details or direct debit details the customer in the absence of a cancelation request in accordance with the provisions of this agreement authorises the company to automatically charge any and all fees payable to this payment method.

Where a payment due to the company has not been made on or before the due date, the company will send automated reminder emails to the email address provided by the customer, where payment has still not been made the company may restrict the service provided to the customer by preventing mail being forwarded or collected until such time that payment is made
.
1. Where payment is still not forthcoming the company may terminate this agreement with immediate effect. In order to reinstate the service after this point the customer must submit a new order online and pay a £10.00 +VAT setup charge.
  .
The customer further understands that it is their sole responsibility to cancel the service in accordance with the provisions of clause 3 when no longer required. Where no cancellation request has been received in accordance with clause 3 below the service will automatically renew for an equal term charged against any saved payment details described in clause 2
.

The customer may terminate this agreement at any time by giving no less than 7 days’ notice in writing (by email is acceptable). The customer understands and accepts that no refund will be given for early term
The company may at its absolute discretion refuse to accept delivery of any item for any reason including but not limited to;
.
1. In the company’s considered opinion accepting such delivery would constitute a breach of clause 7 below.
  .
2. In the company’s considered opinion, the customer is using the mailbox service to receive unreasonably large items or an unreasonably large volume of items.
  .
3. In the company’s considered opinion, the customer is using the mailbox service for the receipt and or storage of high value items.
  .
4. The customer has failed to make any payment due to the company whether under this or any other agreement.
  .
If the customer breaches any of the terms and conditions of this agreement the company may contact the customer and give them opportunity to remedy the breach. Where the customer fails to remedy the breach or in the company’s opinion the breach is of a serious nature the company may terminate the mailbox service forthwith. Upon termination of the mailbox service the customer hereby authorises the company to either retain or destroy any of mail received on behalf of the customer or return them sender or forward them to the customers last known address at the customers own risk and expense. In these circumstances the customer understands that no refund will be payable.
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Where any payments or sums are outstanding to the company, the company shall have lien over all uncollected items until such time as payments are made in full.
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The customer undertakes
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1. Not to use the mailbox service for any purpose which in the company’s considered opinion is deemed to be illegal, anti-social or immoral. The customer acknowledges the company may report such use of our services to the relevant authorities.
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2. Not to send or permit to be sent or delivered to the premises any illegal, defamatory, obscene, dangerous or perishable goods or any bulky objects or materials.
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3. Not to use the service provided by the company in conjunction with any political movement or group without the company’s prior written consent.
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4. Not to use the service provided by the company in conjunction with any activities which may negatively affect the company, its premises or other customer
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The customer understands that a breach of clause 7 above may result in the company contacting them customer giving opportunity to remedy the breach. Where no such remedy is made or where the breach is in the company’s opinion of a serious nature the company may suspend the mailbox service. Where a service is suspended due to a breach of clause 8 above not refund shall be given.
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Should the premises become unavailable for any reason including but not limited to closure, fire, flood, natural disaster the company will offer the customer the option of transferring to an alternative premise. The customer may refuse this offer in which case the service will end, and the customer shall be entitled to a refund of any unused portion of the service.
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Upon expiry or termination of this agreement the company will store items already received on behalf of the customer for 14 clear days during which time a storage charge of £1.00 per item, per day will be payable. The customer agrees to collect said items and pay any applicable storage charges within the 14-day time frame. The customer agrees that any item not collected within this time frame will be disposed of as the company sees fit.
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1. It is further understood that upon expiry or termination of this agreement the customer is solely responsible for ensuring any and all use of the address ceases including but not limited removing the address from all printed media, stationary etc removing the address from online registers, directories, advertisements, web pages etc. Where the company observes the address still in use 14 days or more after expiry the customer shall pay to the company a fee equal to 12 months service.
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The customer will indemnify the company against any expenses, liabilities, claims or proceedings incurred as a result of the customer use of the mailbox service.
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The customer understands the service provided by the company shall not be used for the delivery or storage of any items of value. The customer further understands the company has no way of knowing the value of an item received and the company’s liability in relation to loss of or damage to, any item received on the customers behalf is limited to £5.00 per claim and in aggregate shall not exceed the total amount paid by the customer for the current term.
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The use of the mailbox service provided by the company strictly forbids the use of our address as the registered office of a limited company or the service address / official correspondence address of company officers unless the applicable service has been ordered and paid for separately. If the customer uses the address as the registered office the customer understands that the company may:
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1. Issue an invoice for the applicable service at the full retail price which is subject to change but currently £29.99 for Registered Office and £29.99 for directors’ service address plus VAT which will become immediately payable (no discounts or special offer prices will apply).
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2. Take steps to remove the address from companies’ house including but not limited to changing the registered office to an alternative address of the companys choosing or submitting companies house forms RP07 Dispute of Registered Office. Where the company undertakes such action an administration charge for £85.00 + VAT will become payable.
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Parcels, packages, oversized items and bulk deliveries received on behalf of the customer will be subject to any applicable handing and/or storage charges as specified in the company’s rates schedule. The customer understands that should the company be unable to forward such items due to insufficient funds within the customers mail deposit, storage charges shall continue to accrue until such time that enough funds are deposited to enable the forwarding.
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Where the customer uses the mailbox service for the regular receipt of parcels or significant volumes of mail which exceeds the capacity of the customers mailbox, the company reserves the right to apply a mail handling charge.
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The company shall not be liable for any direct, indirect or consequential losses including but not limited loss of profit, liabilities, costs, claims, demands or expenses arising for the customers use of the service.
The customer understands that when forwarding items on behalf of the customer, the company is acting as an agent for and on behalf of the customer. The company’s liability for loss, damage or delay of any item forwarded on behalf of the customer shall be strictly limited to the handling fee specified in the rates schedule.
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The company shall not be responsible for any action or failure of third-party carriers. The company may on the request of the customer issue a claim against the third-party carrier in line with the carriers own policies and procedures for any loss, damage or delay. The amount of compensation (if any) offered to the customer shall be paid by the carrier to the customer. The customer understands and accepts that the company has no control over claims for compensation the decision to award or not award compensation is made exclusively by the carrier in question.
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Where the company acting on behalf of the customer forwards an item which is subsequently returned for any reason including but not limited to address inaccessible, no one to accept delivery or incomplete address, it is understood that a refund to the customers mail deposit is dependent on the third party carrier making a refund first. It is further understood that should the carrier make a charge for returning the item, the amount charged shall be deducted from the customers mail deposit.
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In order to activate the service, the company must be satisfied that the customers identity and current home address has been confirmed. The customer will be required to provide acceptable documents in order to confirm their full name and home address. The customer understands that the customer must not use the service until they have provided the required confirmation documents and received their welcome email / confirmation email.
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It is the sole responsibility of the customer to ensure the information on their account is correct and up to date, this includes names, addresses, telephone numbers and email addresses.
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The customer understands that the company may open and inspect the contents of any item delivered to the premises when in the companies considered opinion doing so is required to ensure the service is being used in strict compliance with these terms and conditions or where the item received is either addressed with no name or addressed to an unknown name.
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The customer may cancel this agreement and receive a full refund providing a written request to cancel (via email is acceptable) is received within 14 days from the date of order. Where the customer requests to cancel within 14 days but has already made use of the service a prorated refund shall be given calculated from the date the request to cancel was received. Any free gifts or free services provided as part of any offer will also be cancelled, where this is not possible because the service or gift has already been used the advertised cost of this will be deducted from any refund.
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This agreement is constituted in accordance with English law whose courts shall have exclusive jurisdiction of any dispute arising from this agreement.

Amended 11/02/2021

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